beates — Community Guidelines & How to Report a Problem

Version 1.0 — Effective September 9, 2026 · Last updated October 13, 2026

This page explains, in plain language, what's and isn't okay on beates, and how to report something that isn't. It's written for you, not for lawyers — the legal version of these same rules lives in Sections 6 and 7 of our Terms of Service.

The short version

beates is Chats, Status+ and themed duets, with LIVE duets coming soon. It works because real people share real moments, and that works when people feel safe here. Don't post or send anything you wouldn't want aimed at someone you care about.

What's not okay on beates

• Child sexual abuse and exploitation, in any form. Sexual content involving anyone under 18 (real, drawn or AI-made), grooming a child, sextortion, and anything that sexualizes children. This is a zero-tolerance violation. We remove it immediately, ban the account, report it to the National Center for Missing & Exploited Children (NCMEC) and/or local law enforcement where legally required, and keep the evidence as the law requires. There is no warning for this — one violation ends the account. Our full child safety standards: beates.app/child-safety.
• Harassment, threats, or targeted abuse — bullying, stalking, threats of violence, or coordinated pile-ons against a specific person or group.
• Non-consensual intimate content — sharing someone's intimate images or videos without their consent, including in Chat.
• Impersonation — pretending to be another real person, brand, or beates itself.
• Hate speech — attacking people based on race, ethnicity, religion, gender, sexual orientation, disability, or similar protected characteristics.
• Copyrighted material you don't have rights to — including commercial music playing in the background of a raw recording, not just deliberately added tracks.
• Spam, scams, and fake engagement — mass unsolicited messages, phishing links, fake giveaways, or bots/scripts used to inflate likes/follows/views.
• Illegal content or activity — anything that's illegal to possess, share, or promote where you or the people you're sharing with are located.
• Self-harm or suicide promotion — content that encourages or provides instructions for self-harm. If you or someone you know is struggling, please reach out to a local crisis line — beates is not equipped to provide emergency help.

Collab Studio specifically

Because a Collab Studio post is created by two people together, each of the two is expected to submit footage they have the right to share, and both are responsible for making sure the finished post doesn't violate these guidelines. Posting a duet is posting. You are responsible for what you post, including the part of the video that came from someone else's collab.

How to report something

When you report a chat, recent messages from that conversation are included with your report.

Right now, reporting works by emailing support@beates.app with:

1. What you're reporting (a specific message, post, Status, or account),
2. A screenshot or description that helps us find it, and
3. Why it violates these guidelines.

You can also act straight away, without a report, and both work both ways. Block someone from their contact info in a chat: you won't be able to message each other or see each other's Status. Hide someone from their profile or a post's ••• menu: you won't see each other's posts, Duets, likes or comments, and your follows pause. You can also report a post, a message thread, or a profile directly in the app: tap the ••• on a post, or Report on a person's contact page. Email remains available if you can't open the app.

An intimate image of you, shared without your consent: report it in the app (choose An intimate image of me, shared without my consent) or at beates.app/take-down. We remove it within 48 hours, and you do not need an account to ask.

A child may be in danger: report it in the app (choose A child may be in danger) or email childsafety@beates.app. Never send a screenshot or the image itself, not even to us: describe where it is. If a child is in immediate danger, call your local emergency services now, before you report to us. Our child safety standards: beates.app/child-safety.

If someone is in immediate danger

Call your local emergency services now. Reporting to beates afterward can help us remove content and take action on the account, but we're not able to respond in real time the way emergency services can.

What happens after you report

We review reports and may, depending on severity: remove the specific content, warn the account, temporarily restrict it, or permanently ban it. We don't currently share the outcome of another user's report with you in-app, beyond confirming we received it — this is an area we intend to improve as beates grows. Repeat or severe violations result in a permanent ban without further warning.

Appeals

If your content was removed or your account was actioned and you believe it was a mistake, reply to the notice you received or email support@beates.app explaining why. We review appeals manually; there's no automated appeals system yet.

Copyright-specific reports

See Terms of Service Section 7 for the copyright takedown process specifically.

Changes to these Guidelines

We may update these Guidelines as beates grows and new situations come up. Material changes will be noted through the Service, the same way we handle changes to our Terms and Privacy Policy.

Version 1.0. See the Terms of Service for the legal version of these rules.